Payment and Billing

All payments are processed in United States dollars through the secure checkout. The method you choose does not change the price.

• Credit and debit cards. Visa, Mastercard, American Express and Discover.
• Digital wallets. Apple Pay, Google Pay and Shop Pay where your device supports them.
• PayPal. Completed on PayPal's own site and returned to the store on approval.
• Store gift cards. Redeemable against any order, in full or in part.

We do not accept cheques, money orders, cash on delivery, wire transfers or payment by telephone. Every order goes through the same checkout so that each one carries the same record of what was bought and at what price.

Card details are entered directly into the payment provider's secure fields and never reach our systems. We receive confirmation of success or failure, the method type and the last four digits for identifying the transaction.

We will never contact you to ask for a full card number, a PIN or a security code. Any message doing so is not from this store, whatever it appears to say.

Product prices are shown excluding sales tax and delivery. The checkout adds each element in a fixed order so the figure is easy to check.

• Merchandise subtotal. The items in the cart at their current price.
• Discounts. Any valid code or promotion, applied to the subtotal.
• Delivery. Based on the service you select and the destination.
• Sales tax. Calculated on the taxable amount for the delivery address.

The total shown on the final checkout step is the amount charged. Nothing is added afterwards, and there are no handling or processing fees.

Sales tax is calculated automatically from the delivery address, using the rates in force for that jurisdiction at the time of the order. Some states tax delivery charges as well as goods, and where that applies the tax figure reflects it.

Tax is shown as a separate line before you pay, never rolled into the item price. If your organisation holds a valid resale or exemption certificate, contact us before ordering so the exemption can be applied, since it cannot be applied retrospectively to a completed order.

Card payments are authorised when you submit the order and captured when the order is dispatched. On most orders, which dispatch the same day, the two happen within hours of each other.

An authorisation may appear in your online banking as a pending charge before capture. If an order is cancelled before dispatch, the authorisation is released and the pending amount disappears, usually within three to five business days depending on your bank.

PayPal and digital wallet payments are taken at the point of purchase according to that provider's own process.

A decline is a decision made by your bank or card issuer, not by us, and we are not told the reason. The most common causes are an address mismatch between the billing address entered and the one your bank holds, an expired card, insufficient funds, or a fraud block on an unfamiliar merchant.

Check the billing address matches your statement exactly, then try again. If it declines a second time, contact your bank. An order is never created by a declined payment, so no stock is held and nothing is charged.

If an item is listed at an obviously incorrect price, we are not obliged to supply it at that price. We contact you before dispatch, explain the error and offer the item at the correct price or a full refund. We do not silently charge a different amount from the one you agreed.

If you are overcharged through our error, the difference is refunded to the original payment method within five business days of the error being confirmed. If you are undercharged, we may contact you within thirty days, but we will never take an additional payment without your explicit agreement.

If a figure on your confirmation looks wrong, tell us within seven days and we will check it against the order record.

One discount code applies per order unless a promotion states otherwise. Codes cannot be applied after an order is placed, have no cash value, and may be withdrawn or expire.

Gift cards do not expire and can be used across several orders until the balance runs out. They cannot be exchanged for cash. Where a gift card paid part of an order, a refund returns that portion to the gift card and the remainder to the original payment method.

If you do not recognise a charge, check the statement descriptor and your order confirmations first, then contact us. Most queries are resolved the same day by matching the charge to an order.

Raising a chargeback before contacting us removes that opportunity and takes weeks longer to resolve. Where a chargeback is raised on an order that was delivered as described, we provide the order record, dispatch confirmation and carrier proof of delivery to the card issuer.

Where a chargeback is upheld in your favour, no further refund is due from us, since the amount has already been returned by the issuer. Accounts used for repeated chargebacks raised without prior contact may be restricted.

Order confirmations, invoices and payment records are retained for six years in line with accounting requirements, and a copy of any invoice is available on request within that period. How those records are handled as personal data is described in the Privacy Policy.