Returns and Refunds

You may return any item within thirty days of delivery. The window runs from the date the carrier records delivery, not from the order date.

To start a return, contact us through the store with your order number and tell us which items you are returning and why. We reply with a return authorisation and the return address. Please do not send anything back before you have that authorisation, because unannounced parcels cannot be matched to an order reliably.

Items must come back unused and in a resaleable condition, with any protective film, fittings, fixings and printed inserts included.

• Original packaging. Return the item in its own box or sleeve. That packaging is part of the product.
• Unused. Trying an organiser on a desk to judge the size is fine. A mat that has been used for a week, or a stand with fitting marks, is not.
• Complete. Missing risers, feet, cable clips or fixings mean the item cannot be resold.
• Protected in transit. Put the product box inside a shipping carton. Do not apply tape or labels to the product box itself.

The most common reason a refund is reduced is tape or a shipping label applied directly to the product box. Use an outer carton and the return arrives in resaleable condition.

Where you are returning an item because you changed your mind, the return postage is yours to pay, and we recommend a tracked service because the parcel remains your responsibility until it reaches us.

Where the item is faulty, damaged in transit, incorrectly described or simply not what you ordered, we pay. We send a prepaid return label and you are never out of pocket for our mistake.

If an item arrives damaged, develops a fault, or is not the item you ordered, tell us within thirty days of delivery and include photographs of the item and of the packaging it arrived in.

We offer a replacement, a repair where that is practical, or a full refund including the original delivery charge, and you choose which. Faults that appear after the thirty day window are handled under the manufacturer warranty for the item, which is stated on the product page.

Ordinary wear from daily desk use is not a fault. Neither is damage caused by using an item outside its stated purpose or beyond its stated weight limit.

A small number of returns cannot be accepted, and each has a practical reason.

• Items returned after the thirty day window has closed.
• Items showing use, marking, scratching or adhesive residue.
• Items returned without their original product packaging.
• Products made or engraved to a custom specification.
• Items damaged because they were returned without adequate outer protection.

Where a return is refused, we tell you why, send photographs of what we received, and return the item to you at no charge. We do not keep an item and refuse the refund.

We do not process direct swaps, because holding an item while a replacement travels the other way leaves both parcels in limbo.

Instead, place a new order for the item you want and return the original for a refund. The new order dispatches immediately rather than waiting for the return to arrive, which is faster in practice than a formal exchange.

A refund covers the price you paid for the returned items plus the sales tax charged on them.

• Change of mind. The item price and its tax are refunded. The original delivery charge is not.
• Faulty, damaged or incorrect. The item price, its tax and the original delivery charge are all refunded.
• Partial return. Where only part of an order comes back, the delivery charge is not refunded, since the order still had to be delivered.
• Free shipping orders. If returning items drops the order below the free shipping threshold, the standard delivery charge that would have applied is deducted.

Where a discount code applied to the whole order, the discount is apportioned across the items and the refund reflects the amount actually paid for the returned item, not its list price.

Returns are inspected within two business days of arriving. Once approved, the refund is issued to the original payment method the same day.

How quickly it appears depends on your bank or card issuer, not on us. Cards typically take three to five business days after we issue the refund, and some issuers take a full billing cycle to display it.

We refund only to the original payment method. We cannot refund to a different card, to a third party account, or in cash. If the original card has expired or been closed, tell us and your bank will normally route the refund to the replacement account.

An order cancelled before dispatch is refunded in full, including any delivery charge, with no return needed. Because most orders leave the same day, contact us as soon as possible.

If the order has already been dispatched, it must be returned once it arrives. You may also refuse delivery, in which case the parcel comes back to us automatically and is refunded less the outbound delivery charge.

Orders placed for a business, and orders of ten or more units of the same item, are handled the same way but inspected as a batch, so allow up to five business days from arrival for the refund to be approved.

Where a bulk order was quoted or discounted individually, the refund reflects the price actually paid rather than the list price.